(Photo illustration by Matthew Horwood/Getty Images)

In the wake of remote work’s surge, Uber CEO Dara Khosrowshahi is attributing a significant loss to this evolving workplace landscape.

During a recent earnings call, Khosrowshahi voiced concerns over the impact of remote work on the company’s customer base, citing a decline in loyal patrons who no longer commute regularly.

Despite acknowledging a recovery as office returns gain traction, with a 21% increase in daily trips compared to last year, Uber’s mobility bookings still experienced a 3% decline from the previous quarter.

Khosrowshahi emphasized Uber’s embrace of the return-to-office trend, echoing the sentiments of many companies aiming for a post-pandemic resurgence.

However, this transition hasn’t been without its challenges, as evidenced by concerns over commuting’s toll on work-life balance and finances.

Recent surveys underline the need for nuanced approaches to facilitate a smoother return to office culture, including considerations for supporting employees’ commuting expenses.